Question 1

Is the free plan really free?

Accepted Answer

Yes. The free plan has no time limit and no credit card requirement. It covers unlimited vehicle records, unlimited booking records, the real-time availability calendar, inspection checklists, and the mobile app. It is a tool for running your fleet internally: the customer-facing storefront and customer portal start on the Growth plan (RM29/month), which also lifts the free plan caps of 1 owner account and 6 concurrent active bookings.

Question 2

Can I use Fleetros outside Malaysia?

Accepted Answer

Yes. Fleetros runs anywhere — the calendar, bookings, storefront, and mobile app are not country-specific. It was built with Malaysian operators, so some conveniences are deepest there: local payment rails such as FPX, and traffic-fine matching against local records. Everything else works the same wherever your fleet is.

Question 3

What currency am I billed in?

Accepted Answer

Billing is in Malaysian Ringgit (MYR) on every plan, wherever you operate. Any USD figures shown on this page are an approximate guide only — your card is charged in MYR at your bank's rate.

Question 4

Do you charge per vehicle?

Accepted Answer

No. Vehicle records are unlimited on every plan, including free. Add 1 car or 100 cars and the price does not change. We price on team size, concurrent booking volume, and advanced features — never on fleet size.

Question 5

Does the free plan include a website for my customers?

Accepted Answer

No. The free plan runs your fleet internally — calendar, bookings, vehicles, and the mobile app. Publishing a customer-facing page is a Growth feature: you get 1 static website page with an online booking form, so customers book you direct and you receive an in-app notification. Empire publishes unlimited pages on your own domain.

Question 6

What is the difference between the Free, Growth, and Empire plans?

Accepted Answer

Free is an internal tool: a single owner account, up to 6 concurrent active bookings, unlimited vehicle and booking records, the availability calendar, and the mobile app — with no customer-facing storefront or portal. Growth (RM29/month) is where you go public: 1 published static website page with an online booking form, a dedicated customer portal, Stripe payment onboarding, up to 5 staff accounts with custom roles, unlimited concurrent bookings, automated seasonal pricing, stackable discount codes, customer segmentation, and a loyalty program. Empire (RM49/month) adds unlimited published websites, custom domain integration with no Fleetros branding, up to 10 staff, and more proof photos per record.

Question 7

Is a payment gateway available?

Accepted Answer

Yes, from the Growth plan onwards, which is also where your storefront lives. Connect the payment gateway and the flow automates end to end: a customer submits the booking form on your page, you get an in-app notification, and they pay the deposit or balance by card, e-wallet, or local rails such as FPX in Malaysia — without you touching it.

Question 8

Do my customers get their own portal to check their bookings?

Accepted Answer

Yes, on the Growth plan and above. The dedicated customer portal lets your customers check their current booking status, rental history, and contract details without contacting you. The free plan has no customer-facing surface, so it does not include the portal.

Question 9

Can I manage multiple branches from one account?

Accepted Answer

Yes. Fleetros supports multi-location operations. You can manage all branches, staff, and vehicles from one centralised dashboard, with no need to log into separate accounts.

Question 10

Can I set different prices for festive seasons or weekends?

Accepted Answer

Yes. Automated seasonal pricing is available on the Growth and Empire plans, letting you set flexible rates by date, season, or vehicle type. There is no limit on how many pricing tiers you create.

Question 11

Do I need to know IT or coding?

Accepted Answer

Not at all. Fleetros is built for rental operators, not IT specialists. The interface is simple enough that most operators are set up and taking bookings within 15 minutes of registering.

Question 12

Can I use my own domain?

Accepted Answer

Yes, custom domain integration is available on the Empire plan, which also removes Fleetros branding and lets you publish unlimited pages. On Growth, which publishes a single page, your storefront lives at your-brand.fleetros.com. We provide a simple DNS guide and the SSL certificate is configured automatically.

Question 13

What vehicle types are supported?

Accepted Answer

Fleetros supports all vehicle types — cars, vans, lorries, motorcycles, mini buses, and more. The platform is designed to be flexible for any kind of vehicle rental business.

Question 14

What happens to my data if I stop using Fleetros?

Accepted Answer

Your data is entirely yours. You can export everything — bookings, customers, contracts — as CSV or PDF at any time. We will never hold your data hostage.

Question 15

How is my customer data secured?

Accepted Answer

Security is a priority. All data is encrypted, the platform is served over SSL with DDoS protection, and backups run automatically. Your data is not shared with third parties.

Question 16

How does Fleetros compare to running everything on Excel or WhatsApp?

Accepted Answer

Fleetros replaces the manual method entirely — no more scattered spreadsheets, no more chasing ID copies through chat apps. Bookings, contracts, payments, and customer records all live in one place, and the calendar makes double-booking the same car technically impossible. That much is free; publishing a customer-facing storefront starts on Growth.

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